Study shows 301% ROI and $23.2M net present value from customer service platform

High-growth companies face pressure to deliver seamless, AI-powered customer service while controlling costs and scaling efficiently. Traditional solutions often require customizations, disparate tools, and manual processes, leading to data gaps, high turnover, and poor experiences.

This Forrester Consulting Total Economic Impact^™ study commissioned by Zendesk shows how modern platforms can address these challenges. Interviews with seven organizations using Zendesk, reveal benefits like reduced contact rates, automated resolutions, and improved productivity, including:

• 301% ROI with $23.2M NPV over three years
• 25% fewer customer contacts via AI insights
• 30% of inquiries resolved automatically

Explore the study for details.

Download this Forrester Total Economic Impact^™ Study