Bath and North East Somerset Council Tracey Fielding, Organisational Development Business Partner

Public sector organisations must modernise performance management systems while ensuring efficiency. Traditional methods often lead to inconsistent processes, siloed operations, and low employee engagement, hindering talent development and retention.

This case study explores how Bath & North East Somerset Council revamped performance management for 4,000 employees across 800+ services, addressing key challenges:

• Streamlined processes replacing fragmented systems
• Boosted engagement via user-friendly interfaces and feedback
• Enhanced decisions through integrated analytics

Discover the full strategy and outcomes in this case study.