Why AI knowledge management initiatives fail (and how to avoid it)

Knowledge management teams face challenges in content creation, search, and tool adoption, hindering efficiency. Traditional methods like Knowledge-Centered Service and search tweaks offered limited solutions, while early chatbots failed due to weak knowledge bases.

This webcast explores how AI transforms workflows beyond search. Experts discuss automated content structuring, streamlined reviews, and agentic AI for routine tasks. Key insights include:

• Building strong knowledge foundations before AI
• Starting with targeted use cases
• Using AI to find content gaps and ensure consistency

Read the transcript for actionable AI strategies.