Comparing two popular ITSM platforms for your IT team

Choosing the right IT service management platform means understanding your team's needs versus what you're paying for. Many organizations end up with costly solutions packed with unused features.

This guide compares ServiceNow and Jira Service Management to help IT teams decide wisely. Learn about:

· JSM’s core ITSM capabilities with pricing based on actual agent use
· Customizing JSM with marketplace apps for specific workflows
· Flexible automation and integration with agile and DevOps processes

Explore how a streamlined ITSM approach can cut costs while keeping the functionality your team relies on daily.