Modernizing IT support with AI-powered service desk strategies

Modern IT service desks struggle to meet employee expectations, with only 55% of interactions rated satisfactory and 35% of employees avoiding them entirely. Remote work has intensified support challenges, driving urgent transformation needs.

This e-book outlines how organizations can modernize IT support using AI-powered digital service desks. It explores strategies aligned with Gartner's AIOps framework, including:

· Predictive monitoring to resolve issues proactively
· Automated knowledge management for faster responses
· Self-service tools and chatbots for user autonomy

Learn how to build a resilient, user-focused IT service desk in this e-book.