How Applied Systems Improved SLA Success rates by 30% and hit 4.9/5 CSATs in two days by Switching to Jira Service Management

Applied Systems faced challenges with a fragmented ITSM toolstack, causing visibility gaps, frustrated users, and costly customizations. Tickets vanished into a "black hole," collaboration suffered, and employees managed requests across disconnected systems. The company sought a flexible, cost-effective solution to integrate with their infrastructure.

This case study shows how Applied Systems improved service management with Jira Service Management, achieving:

· SLA success rates rising from 75% to 98%
· Customer satisfaction scores of 4.9/5 in two days
· 80% time savings on reporting

Learn how this insurance software leader eliminated silos and empowered teams.