Modern support: How organizations scale service across IT and non-technical teams

Organizations face pressure to deliver always-on service across teams, yet traditional service management relies on siloed tools and outdated solutions that hinder efficiency.

This case study collection shows how companies transformed service delivery with modern practices:

· Sony Music Publishing saved 1,500 hours annually by automating workflows across 4.5M songs
· Thumbtack cut tooling costs by 60% and improved SLA compliance from 90% to 95% with AI automation
· NextEra Energy reduced costs by 68% and deflected 20% of requests with self-service

Discover strategies for scaling exceptional support across your organization.