How one company unified chat support across multiple languages

Businesses today must deliver fast, intelligent, multilingual customer engagement across digital channels while integrating with CRM workflows. Fragmented systems, outdated knowledge bases, and slow responses hinder satisfaction and efficiency.

This case study shows how a smart chat widget solved these issues using conversational AI, knowledge management, multilingual support, and Salesforce integration. Features include:

· Automated knowledge updates via PDF uploads and URL linking
· Real-time multilingual conversations for global reach
· Escalation to human support with Salesforce case creation

Learn how this solution improved engagement and lead management.