Success Story: Arise Virtual Solutions

Managing remote technical support agents poses challenges, from ensuring performance visibility to consistent service delivery. Outdated phone support and limited tools hinder efficiency, making scaling difficult.

A major technical services provider solved these issues with a remote support solution, achieving:

· 23% higher first-call resolution rates for faster issue resolution
· 33% fewer repeat client requests, reflecting improved support quality
· Handling 268% more requests with only 80% staff growth

The solution saved $48,000 monthly in costs and empowered agents to work effectively across systems. Discover how remote support transforms service delivery at scale.