How one firm cut support costs by $48K monthly with remote tools

Managing remote technical support agents poses challenges, from ensuring performance visibility to consistent service delivery. Outdated phone support and limited tools hinder efficiency, making scaling difficult.

A major technical services provider solved these issues with a remote support solution, achieving:

· 23% higher first-call resolution rates for faster issue resolution
· 33% fewer repeat client requests, reflecting improved support quality
· Handling 268% more requests with only 80% staff growth

The solution saved $48,000 monthly in costs and empowered agents to work effectively across systems. Discover how remote support transforms service delivery at scale.