How BigBasket halved observability costs while expanding coverage

Managing observability at scale challenges e-commerce platforms due to fragmented tools, unpredictable costs, and visibility gaps, hindering incident resolution and forcing compromises in monitoring depth.

This case study shows how a major online grocery retailer solved these issues with a unified observability platform. Using eBPF technology and a bring-your-own-cloud model, they achieved comprehensive monitoring with predictable costs. Key outcomes include:

· Faster incident resolution via full-stack visibility
· Expanded monitoring coverage while cutting costs
· Broader team adoption by removing licensing limits

Learn how unified observability transformed their efficiency.