Atlassian Support & the Customer Service Management app

Modern customer service experiences are broken. Customers expect instant, personalized help, but support teams can't deliver, leading to slow responses, frustration, and churn. Atlassian's AI-powered Customer Service Management app helps teams deliver faster, smarter, and exceptional customer experiences.

Announced at Team' 25 Europe, this on-demand recording shares an app overview and how Atlassian's Customer Support Services (CSS) acted as "Customer 0." Gain actionable insights on how the app transformed CSS's practices, establishing a hybrid support model combining human expertise with intelligent automation.