How hospitality HR and candidates view AI in hiring differently

The hospitality industry faces pressure to modernize hiring while preserving the human connection vital to excellent service. High turnover, shifting candidate expectations, and AI technologies are reshaping talent acquisition.

This report shares insights from 1,000 hospitality professionals—500 HR leaders and 500 job seekers—on hiring trends, revealing:

· AI adoption in hiring and transparency gaps affecting candidate trust
· Disconnects between HR perceptions and candidate experiences
· Strategies to balance automation with empathy in service roles

Discover how top employers are creating modern hiring processes that build trust.