Hospital cuts call abandonment 50% with cloud-based patient system

Jupiter Medical Center (JMC), a top Florida hospital, faced inefficiencies despite strong patient care ratings. Fragmented systems required patients to use multiple portals, while high call abandonment rates and underutilized resources hindered growth.

By adopting Epic on AWS with Amazon Connect, JMC unified patient experiences and improved operations. Outcomes included:

· Reduced radiology backlogs and better capacity utilization
· Lower call abandonment rates and call center costs
· AI-powered cloud call center enabling seamless scheduling, billing, and communication

Learn how this technology integration transformed patient services and positioned JMC for growth.