How access, intelligence, and human-centered design are transforming healthcare's operating model

The pandemic revealed healthcare's unpreparedness for virtual care, forcing rapid telemedicine growth from 1% to over half of encounters. While technology held, key questions remain: How do you build sustainable virtual infrastructure amid fluctuating reimbursement? How do you extend access to populations facing connectivity, literacy, or housing barriers? How do you innovate responsibly without established use cases?

This white paper summary of the sessions delivered at CHiME Fall Forum explores how leading systems address these challenges through virtual care aligned with infrastructure, workflows, and equity. Learn how cloud-native tools enable proactive care, predictive strategies stabilize workforces, and virtual-first models expand access.