How Walsall Housing Group Boosted Productivity and Delivered Faster Service

Juggling multiple systems and teams can slow down service and frustrate customers.

Hear directly from Celia Warrender, Head of Digital, and Rob Clews, Customer Services Operations Manager at WHG, as they break down how their teams reimagined service delivery beyond the traditional contact center model.

Watch now and learn how WHG:

Unified Teams Voice, UC, and Contact Center to streamline service.
Empowered more teams to support customers without increasing headcount.
Leveraged AI tools to boost speed, satisfaction, and reliability.
You’ll also see how 8x8 supported them as a strategic co-pilot throughout the journey—not just as a technology vendor.