AWS Gamechangers in Airlines: How Air Canada and IBM Consulting use agentic AI to deliver exceptional customer experience

Canada's largest airline, serving 47 million passengers annually, prioritized enhancing customer experience and systems modernization. Air Canada works to strengthen system reliability, reduce downtime, and accelerate software delivery across its network spanning six continents and 180+ airports.

Air Canada and IBM Consulting addressed these challenges by creating an AI ecosystem on Amazon Bedrock to transform the software development lifecycle (SDLC). Highlights include:

· 80% productivity gains via automation and faster software delivery
· Real-time system monitoring with minimal overhead
· Improved security while meeting industry standards

Explore this partnership in the full case study.