Your Guide to Managing Cyber and IT Risk in the Retail Sector

Uptime is vital for retail – the more accessible the shop window, the greater the chance to capture customer attention and revenue.

This "always on" ethos drives innovation as firms expand omnichannel strategies and digital engagement.

But this infrastructure adds complexity. Growing systems, integrations, and third-party dependencies must be monitored and secured, and failures can cascade.

Retailers faced 164 hours of IT downtime in 2024, with over a quarter reporting weekly outages. An hour of downtime costs large retailers $7m.

This ebook explores IT resilience in retail and offers a framework to protect, detect, and respond to incidents.