How AI is reshaping service management beyond IT

Service management is shifting fundamentally, yet many organizations still rely on fragmented, IT-centric models that struggle to meet modern business demands. As work grows more distributed and cross-functional, disconnected tools and siloed processes hinder productivity and employee experience.

This webcast examines service management's evolution into a strategic, enterprise-wide discipline. Key topics include:

• AI's progression from assistive tasks to autonomous execution
• Clean processes and clear ownership as prerequisites for AI adoption
• Governance, compliance, and trust in agentic AI environments

Watch the webcast to explore service management's future.