How one company cut IT incidents 70% with AI-powered automation

Managing IT operations after a large-scale merger presents challenges like duplicated tools, inconsistent processes, and reactive incidents draining IT resources and impairing employee experience.

This case study shows how a global HCM platform provider addressed these issues by integrating real-time endpoint intelligence with AI-driven IT workflows. Highlights include:

• 70% reduction in unplanned IT incidents over two years
• 85% of inbound work items auto-routed via process mining
• First contact resolution rates rising from 45% to 80%

Read the case study to see how this organization shifted from reactive to predictive IT operations.