IT service management platforms

As ITSM platforms evolve from basic ticketing to AI-driven service orchestration, I&O leaders face pressure to choose the right platform without overspending. Gartner predicts organizations failing to rightsize ITSM purchases could overspend by over 50% by 2029.

The Gartner Magic Quadrant for IT Service Management Platforms evaluates 15 vendors on Completeness of Vision and Ability to Execute, offering guidance for navigating a $9 billion market. Key insights include:

• AI adoption reshaping vendor differentiation
• Strengths and cautions for each vendor
• Trends like federated governance, asset visibility, and value articulation

Read the full report to guide your ITSM decision.