Analysts rank the 13 top conversational AI platforms for HR & IT

As organizations adopt agentic AI for employee services, choosing the right conversational AI platform is critical yet complex. The shift to agentic models has enabled more flexible, capable agents, but challenges in unpredictability, governance, knowledge management, and developer tools persist.

This Forrester Research Report evaluates 13 leading conversational AI vendors, scoring them on offerings, strategy, and customer feedback. Key findings include:

• The importance of vendor support and premade assets for faster value
• How knowledge context layers impact AI effectiveness
• Gaps in agent builder platforms like version control and analytics

Read the full report to guide your decision.