How AI transformed these support leaders' careers

As AI reshapes support functions, practitioners face fears of displacement and pressure to show measurable value. For customer-facing teams, the challenge lies in adopting tools while rethinking roles, responsibilities, and career paths in real time.

This webcast features candid talks with support leaders who navigated AI adoption, sharing honest insights on the journey. Highlights include:

• How AI shifted teams from reactive task-handlers to strategic knowledge owners
• Challenges in the "launch" versus "scale" phases of AI adoption
• Tips on gaining organizational buy-in and measuring impact

Watch the webcast to hear their stories.