How AI-driven IT support saved 35,000 hours of lost productivity

For global tech companies scaling rapidly, legacy IT systems can erode productivity — fragmenting communication, draining time, and slowing innovation. When IT support consumes nearly two workdays per employee annually, the cost goes beyond helpdesk tickets.

This case study shows how one global tech firm revamped its digital workplace strategy to reclaim productivity and enhance employee experience. Highlights include:

• A 94.06% first-time fix rate vs. the 74% industry average
• 35,000 hours saved in IT issue resolution
• 85% of devices had lifecycles extended

Read the full case study to uncover the strategies behind these results.