Analysts rank top AI-driven CX platforms for utilities

Utilities face pressure as energy affordability, electrification, and rising expectations reshape customer experience management. Legacy systems and fragmented data struggle to support real-time engagement, while generative AI adds both opportunity and complexity.

This report explores how AI-enabled CXM platforms address these shifts, offering a framework to evaluate vendors. Key insights include:

• Unified data architecture for scalable AI and personalized engagement
• Generative AI’s role in workflows, collections, and self-service
• Ecosystem extensibility for energy resources and EV services

Access the report to benchmark vendors and modernize your CXM strategy.