Interactive voice response News
November 29, 2017
It can be challenging to pick a call center technology, implement it and optimize it for the best results. Here are the top 8 call center tools to deliver the best customer experience.
September 25, 2013
A remote patient visit is the best-known example of telehealth, but the technology's uses and types of patients it can reach are expanding.
Evaluate Interactive voice response Vendors & Products
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As enterprise UX becomes more critical, VUIs may usurp traditional interfaces. For now, learn from advice and experiments, such as FinancialForce's integration of Alexa. Continue Reading
When SpotHero wanted to create text and voice channels to enable agents to assist app users with parking their cars, Ujet was the ticket that made it work. Continue Reading
New AI platforms have given life to chatbots that decipher customer intents so well, chances are you've carried on an email conversation with one and were never the wiser. Continue Reading
Manage Interactive voice response
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Amazon Echo allows businesses to connect with consumers via Alexa skills, but voice interactions come with different challenges than standard graphical user interfaces. Continue Reading
Contact centers are searching for ways to bring efficiency to their processes without sacrificing customer-service quality. Chatbots offer one avenue. Continue Reading
Contact centers have embraced and improved self-service options like conversational voice response systems and mobile websites -- but there are still some challenges with the tech. Continue Reading
Problem Solve Interactive voice response Issues
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To keep pace with customer expectations, contact centers must evaluate their technologies and make some difficult decisions about investments in the tools they've used for years. Continue Reading
Put the voice of customers at the center of what defines a meaningful customer experience. Don't get distracted by the capabilities of the technology. Continue Reading
While call centers have gotten a bad rap, new contact center technologies have helped turn their reputation around. Continue Reading