14 Results for:

Magic Quadrant for Contact Center as a Service, North America

sponsored by NICE inContact Published: 15 Oct 2019 Analyst Report

Contact center as a service (CCaaS) solutions are becoming the preferred deployment model for many contact centers in North America. In Gartner report, discover 9 vendors and their features designed to help ...

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2019 NICE inContact Customer Experience (CX) Transformation Benchmark

sponsored by NICE inContact Published: 16 Aug 2019 Research Content

The NICE inContact Customer Experience (CX) Transformation Benchmark is based on two global surveys—one of consumers and one of contact center decision-makers. Find the survey results in this report for help better...

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AI for CX: Practical Investments, Proven Return

sponsored by NICE inContact Published: 16 Aug 2019 White Paper

Artificial Intelligence (AI) is possibly the greatest untapped resource for companies looking to transform customer and business outcomes. Read this white paper to discover 3 proven methods to improve customer ...

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How CXone Empowers Contact Center Agents

sponsored by NICE inContact Published: 15 Aug 2019 Video

View this brief video to learn how NICE CXone can help your contact center reduce training time, improve agent retention, and streamline true omnichannel interaction.

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How CXone Empowers Contact Center Managers

sponsored by NICE inContact Published: 15 Aug 2019 Video

View this brief video to discover how NICE CXone can help contact center management easily monitor and quickly respond to customer queries while driving agent performance, and decide if CXone is right for your ...

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'Alexa, How Are My SLAs?' Omega World Travel Uses Innovation and CXone to Deliver Outstanding Service

sponsored by NICE inContact Published: 14 Aug 2019 Case Study

View this case study to learn how Omega World Travel, one of the largest travel management companies in the United States, overcame the problems of their third-party hosted cloud solutions and struggling CX with ...

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Integrated NICE inContact Products & Metrics Power TechStyle Fashion Group

sponsored by NICE inContact Published: 07 Feb 2019 Video

Download this video to learn why TechStyle Fashion Group chose NICE inContact's cloud-based customer platform to provide customers with the channel options they want, and the streamlined experience they expect.

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Understanding the Difference between a Cloud-native and a Hosted Solution

sponsored by NICE inContact Published: 16 Nov 2018 Resource

When it comes to contact center solution, it's very important to understand the difference between a hosted solution and a cloud-native solution. Download this brief one-page Frost & Sullivan report to better ...

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Demo: NICE inContact CXone – Agent for Salesforce WFO

sponsored by NICE inContact Published: 15 Nov 2018 Video

Watch this demo to learn how contact center agents can boost productivity and focus with easy access to WFO functionality from within Salesforce.

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Cloud Native Contact Center Applications Ease the Burden of IT

sponsored by NICE inContact Published: 15 Nov 2018 Video

Download this webinar to learn from Melanie Turek of Frost & Sullivan as she discusses how cloud native contact center applications can ease the burden of IT, so they can focus on adding business value to their...

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