2 Results for:AI for customer service

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

sponsored by eGain Communications Corp. Published: 15 Aug 2019 White Paper

AI is a hot topic in most sectors of business right now, and if it isn't on the radar of call center managers—it should be. Some of AI's most practical uses can be exemplified in call center customer engagement. ...

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The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019

sponsored by IPSoft Published: 06 Sep 2019 White Paper

Read this Forrester New Wave for a head-to-head of top conversational AI vendors compared against 10 critical scoring criteria, and decide which vendor can best improve your customer experience.

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