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Tableau-VoiceBase deal brings speech analytics data to users

19 Mar 2019

Tableau's partnership with AI speech analytics vendor VoiceBase enables users both inside and outside of the contact center to easily derive insights from speech analytics data. Read More

Data management roles: Data architect vs. data engineer, others

13 Aug 2019

Veteran data professional Michael Bowers differentiates between key data management positions, including their salaries and which ones can add the most business value. Read More

Lakeside SysTrack 9 asks the question: How is automation changing your helpdesk?

09 Jul 2019

Lakeside is building on their analytics and AI strategy with more reactive and proactive monitoring and healing capabilities in Lakeside SysTrack 9, which is new and GA today. Read More

Nationwide uses natural language processing to discover what annoys customers

12 Mar 2019

SAS has run a proof of concept at building society Nationwide, using artificial intelligence and natural language processing to determine how to improve customer correspondence Read More

How DataOps helps organisations make better decisions

15 Apr 2019

DataOps is helping organisations to accelerate the time it takes to derive value from the data they collect Read More

How Singtel and Dell are approaching digital transformation

24 Oct 2019

Singtel employees are learning to create their own robotic process automation-powered bots while Dell has speeded up application development from months to weeks Read More

Ivanti Cloud offers device info, real-time data analytics

25 Mar 2019

Ivanti Cloud hopes to break down IT siloes by combining IT operations and security teams. The platform includes key features like device prescription and real-time updates. Read More

Choose the right UEM platform with this in-depth roundup

30 Aug 2019

UEM tools are essential to oversee the many endpoints that reside in companies today. Read this comprehensive roundup to learn more about the leading products on the market. Read More

Einstein Analytics for Financial Services enhances banking CX

08 May 2019

Salesforce's new analytics tools for financial services follow AI advancements from IBM Watson and Acquia upgrading customer experiences in retail banking and wealth management. Read More

5 types of cloud skills that IT professionals should know

30 Apr 2019

Cloud computing has spawned a spectrum of new IT roles, and professionals must sharpen their technology expertise to remain competitive in the job market. Review these top skills that IT pros should focus on. Read More