7 Results for:Call center agent

  • Filter by: 

Managing and Optimizing the Call Center

sponsored by SearchCRM Published: 24 Sep 2013 eGuide

In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech ...

View Now

InteractionSyn: Solving Agent Efficiency Issues and Increasing Contact Center Productivity

sponsored by Avtex Published: 02 Oct 2018 White Paper

The burden of providing the near-instantaneous response time your customers demand falls largely on the shoulders of contact center agents. How can your agents thrive under this pressure? Find out how you can turn ...

View Now

3-2-1 Contact: The Call Center in a Multichannel World

sponsored by SearchCRM Published: 28 Aug 2013 eGuide

There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the...

View Now

Call centers and the hurdle of legacy application integration

sponsored by TechTarget Published: 03 Nov 2015 Resource

Tap into how you can overcome common challenges in legacy app integration so that your call center is ready for the constant flood of incoming data with our expert e-guide, Leap Over the Hurdle: Call Center App ...

View Now

Call centers and the hurdle of legacy application integration

sponsored by TechTarget Published: 02 Nov 2015 Resource

Tap into how you can overcome common challenges in legacy app integration so that your call center is ready for the constant flood of incoming data with our expert e-guide, Leap Over the Hurdle: Call Center App ...

View Now

The right cloud-based UC for your call center

sponsored by TechTarget Published: 30 Nov 2015 Resource

The cloud is an efficient delivery model for an array of UC applications for an extended workforce, but as an IT buyer, where should you start? Read our e-guide, What to Look for in Cloud-Based UC to help you ...

View Now

Call Center Tips: Bridging the CEM Chasm

sponsored by SearchCRM Published: 26 Aug 2013 eGuide

Check out this expert e-guide with advice from Forrester analyst Art Schoeller, as he explores how to harness social media channels in your call center via an "outside-in" strategy. Read now to learn how to reach ...

View Now