4,912 Results for:Contact center management

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contact center

A contact center -- also referred to as a customer interaction center or e-contact center -- is a central point from which all customer contacts are managed. Read Full Definition

contact center software

Contact center software is a technology tool that increases the effectiveness and efficiency of a contact center, with specific focus on interactions between customers and contact center agents. Read Full Definition

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contact center as a service (CCaS)

Contact center as a service combines the principles of contact center hosting and cloud-based contact center infrastructure. It enables companies to pay for only the infrastructure they need, and to have a provider... Read Full Definition

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Contact Center: Glossary

Browse through contact center vocabulary in a handy printable glossary. Read Full Definition

contact center infrastructure

A contact center infrastructure is a framework composed of the physical and virtual resources that a call center facility needs to operate effectively. Read Full Definition

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multichannel contact center

A multichannel contact center is a call center that allows agents to interact with customers over several communication channels, but each channel operates in isolation. Multichannel, which includes voice, email, ... Read Full Definition

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data center infrastructure management (DCIM)

Data center infrastructure management (DCIM) is the convergence of IT and data center facilities functions within an organization. Read Full Definition

Microsoft SCOM (System Center Operations Manager)

Microsoft System Center Operations Manager (SCOM) is a component in the Microsoft System Center suite of enterprise management software. Read Full Definition

Microsoft System Center Virtual Machine Manager 2012

Microsoft System Center Virtual Machine Manager 2012 (SCVMM 2012) is Microsoft's virtualization management product. It is part of the System Center 2012 systems management suite. Read Full Definition

Microsoft System Center Configuration Manager (SCCM)

Microsoft System Center Configuration Manager (SCCM) is a Windows product that enables administrators to manage the deployment and security of devices and applications across an enterprise. Read Full Definition

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