39 Results for:

The Benefits of an Omnichannel Contact Center

sponsored by West IP Communications Published: 29 Mar 2019 eGuide

In this guide, discover the value an omnichannel contact center can bring to your organization, and explore the key differences between a multichannel and omnichannel customer service strategy.

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CPaaS vs. UCaaS: Which is Right for You?

sponsored by West IP Communications Published: 28 Mar 2019 eGuide

In this expert guide, learn about the differing features of UCaaS and CPaaS platforms and how they could fit into your enterprise communications.

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The Foundation for Improving CX: Look to the Cloud

sponsored by West IP Communications Published: 26 Feb 2019 White Paper

Customer demands seem to change with the seasons, so it's no surprise that 74% of those surveyed by IDG found it difficult to keep up. In this white paper, explore how organizations can keep up with shifting ...

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Made for the Cloud: Moving to Unified Communications-as-a-Service

sponsored by West IP Communications Published: 26 Feb 2019 White Paper

This white paper walks you through the process of moving to cloud-based unified communications, from pre-planning to ensuring success beyond implementation. Learn about your options in UCaaS and get 5 tips for ...

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Solving Modern Retail Challenges in the Cloud

sponsored by West IP Communications Published: 11 Dec 2018 White Paper

Download this white paper to explore the business benefits of using a UC platform through 6 real-world case studies, and learn about a UCaaS platform that enables you to link colleagues, employees and suppliers ...

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7 Major Manufacturing Challenges

sponsored by West IP Communications Published: 11 Dec 2018 White Paper

Download this white paper to review 7 major manufacturing challenges, and the communications platforms and features that can help solve them.

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Proactively Responding to the Mobile Shift to Deliver a Better CX

sponsored by West IP Communications Published: 30 Nov 2018 Analyst Report

Digital disruption is changing the market as we know it forever. Businesses can find solace in this, though, as the increasing use and reliance on mobile devices delivers us valuable insights into improving CX. ...

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The Omnichannel Approach to CX

sponsored by West IP Communications Published: 30 Nov 2018 Research Content

70% of consumers think the use of bots programmed to respond like agents is acceptable in customer service. Recommendations for digital integration and many more CX improvement tools can be found in these white ...

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A Guide to the CX Improvement Landscape

sponsored by West IP Communications Published: 30 Nov 2018 Research Content

There are many ways to approach CX restructuring. Read these white pages for informed statistics on the most common business practices regarding CX and highlighted areas for improvement and optimization.

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Customer Engagement – The Road to 2020

sponsored by West IP Communications Published: 29 Jun 2018 White Paper

This resource presents survey findings on consumer preferences and offers recommendations for contact center managers to close the gap between digital technology and customer engagement.

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