20 Results for:

CX Technology Could vs. Should

sponsored by Avtex Published: 03 Oct 2019 Webcast

The customer experience (CX) marketplace is getting increasingly crowded as the practice becomes more popular (and necessary.) But, are all CX offerings really created equally? Watch this webinar for help bucketing...

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5 Competencies You Need For CX Innovation

sponsored by Avtex Published: 03 Oct 2019 Webcast

The most effective counter to a consumer culture that bases decisions largely on price is developing a customer experience (CX) that truly differentiates your brand from other market noise. In order to deliver an ...

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CX Technology Could vs. Should

sponsored by Avtex Published: 02 Oct 2019 Webcast

Begin with your own customer experience definition—watch this webinar to learn how to define your CX needs and then choose the tool that will deliver you the best return.

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Conversational UX: The Why and How of Chat Strategy

sponsored by Avtex Published: 27 Sep 2019 Webcast

Watch this webinar to learn how a more conversational UX can create a seamless, 24/7-ready CX and free up your agents for more complex problems.

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Exploring the Potential of Bots and AI on the Modern Organization

sponsored by Avtex Published: 26 Sep 2019 Webcast

Conversational AI can offer some very obvious benefits to your contact center and overall CX, but modern bots have more to offer than just low-tier customer service queries. Watch this webinar to explore the ...

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Exploring Journey Mapping and Its Role in Customer Experience

sponsored by Avtex Published: 24 Sep 2019 White Paper

Journey mapping is an exercise that can give organizations a comprehensive view of their customer’s experience—and, it’s the latest buzzword spouting from the mouths of CX professionals. Read this white paper to ...

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Ultimate Guide to Member Experience Success

sponsored by Avtex Published: 29 Aug 2019 White Paper

Desiring competitive differentiation within the crowded financial services sector, many current credit union leaders are realizing that personalized customer experience (CX) is an absolute necessity. Read this ...

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CX Technology Could vs. Should

sponsored by Avtex Published: 18 Oct 2018 Video

View this webinar to uncover what your organization should be doing with CX technology. Inside, you'll glean expert insight into today's current CX landscape. Review 4 considerations to take into account when ...

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Leveraging Technology to Meet Evolving Customer Expectations

sponsored by Avtex Published: 17 Oct 2018 Resource

There are more ways to interact with customers than ever before, and new methods are surely on their way. This includes chatbot, AI and IoT devices. How well do you understand how to use these to best serve your ...

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Transforming Your Legacy Contact Center Into a Customer Experience Center

sponsored by Avtex Published: 02 Oct 2018 eBook

To attract and retain empowered customers of today, businesses must transform their legacy contact center into a modern experience center by embracing new processes and technologies. Find out how doing so can ...

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