15 Results for:

Conversational Automation: A Snapshot Guide to Building your AI Chatbot Strategy

sponsored by Talkdesk Published: 02 Dec 2019 White Paper

An ever-expanding number of chatbot software providers, paired with continuous advancement in technology, and competitors shouting about their own AI projects, can make you want to rush deployment. But doing that ...

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Innovative Ways To Address The Top 3 Agent Empowerment Challenges

sponsored by Talkdesk Published: 27 Nov 2019 Research Content

Contact centers are struggling to keep their agents engaged. The word “empowerment” is regularly offered up as an end-all-be-all solution for driving culture improvement, but what does it really mean to empower ...

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The Role of AI in CX

sponsored by Talkdesk Published: 27 Nov 2019 Webcast

Watch this on-demand webinar to hear from Jafar Adibi, Head of Data Science and AI at Talkdesk about the importance of helping your customers strategize and plan their implementation of AI technologies in the ...

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Talkdesk vs. 8x8 vs. 7 more: Which CCaaS is Best for You?

sponsored by Talkdesk Published: 12 Nov 2019 Resource

CCaaS solutions are becoming the preferred deployment model for many contact centers in North America, replacing traditional on-premises contact center infrastructure. Find out why in this Gartner Magic Quadrant, ...

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Talkdesk GDPR Compliance

sponsored by Talkdesk Published: 04 Sep 2019 eBook

In this e-book, discover what steps Talkdesk has taken to ensure compliance with General Data Protection Regulation (GDPR). Get a comprehensive overview of Talkdesk personal data processing protocols, and review ...

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AI Now: Transforming Customer Experience Today

sponsored by Talkdesk Published: 30 Aug 2019 Webcast

There's no debate that AI will transform how businesses approach customer experience (CX) going forward—but, how will it impact the human workforce in contact centers? Watch this webinar to find out what impact AI ...

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Pocket Guide to Contact Center Management Terms

sponsored by Talkdesk Published: 30 Aug 2019 White Paper

Keeping up with the ever-growing amount of acronyms and technologies in the contact center sector is a constant challenge. Fortunately, you can use this pocket guide to contact center management terms to ensure ...

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AI in the Contact Center: Balancing Automation and the Human Touch

sponsored by Talkdesk Published: 29 Aug 2019 Webcast

Watch this webinar to learn how to leverage AI in the contact center to deliver the boost you need to provide a next-level CX, helping you to stand out among dense competition.

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The Intelligent Contact Center

sponsored by Talkdesk Published: 29 Aug 2019 White Paper

Intelligent contact centers are changing customer care methods from being solely reactionary to being more holistic and data-driven. Read this white paper to learn how you too can transform your contact center with...

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How Digital Transformation Impacts the Modern Contact Center

sponsored by Talkdesk Published: 28 Aug 2019 White Paper

According to a recent Frost & Sullivan survey of IT decision-makers, almost 70% of respondents that said they achieved 51-100% revenue growth were early adopters of digital transformation. Find out more ...

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