42 Results for:Contact center management

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Contact Center Success with Appian

sponsored by Appian Published: 17 Jan 2019 Video

Contact center complexity is a major issue. In this video, learn why the world's leading enterprises are turning to intelligent contact centers, and review your software options with Appian.

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Contact Center Compliance Survey

sponsored by NICE Systems, Ltd Published: 14 May 2019 Research Content

In this research survey, discover the challenges and priorities of 300 IT and compliance professionals from the US and UK. Review why 99% of all respondents admit their organization could improve their compliance ...

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4 Companies that Migrated from On-Premises Contact Centers to a Cloud Contact Center

sponsored by NICE inContact Published: 30 Nov 2017 Research Content

Customers want to feel valued and 73% say that valuing their time is one of the most important indicators of good customer service. In this Total Economic Impact report, uncover feedback from 4 companies that ...

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Extending Skype for Business into the Contact Center

sponsored by West UC Published: 28 Jun 2018 White Paper

Learn how to extend capabilities for tools like Skype for Business into a cloud-based contact center.

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The Benefits of an Omnichannel Contact Center

sponsored by West IP Communications Published: 29 Mar 2019 eGuide

In this guide, discover the value an omnichannel contact center can bring to your organization, and explore the key differences between a multichannel and omnichannel customer service strategy.

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What Tools are New in the Contact Center?

sponsored by SearchCRM Published: 19 Jul 2013 eGuide

This E-Guide takes a look at the latest advanced contact center technologies that can help agents better anticipate customer needs and accelerate the resolution of customer cases.

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How to Turn Your Contact Center into a Profit Generator

sponsored by Squelch Published: 22 Feb 2019 Resource

In this article, glean the insight you need to turn your contact center into a profit generator. Learn how to elevate your customer service support team, and get started building a better CX strategy.

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Cloud Contact Centers and the Future of Customer Experience

sponsored by Mitel Networks Limited Published: 31 Dec 2018 White Paper

Learn how to turn your contact center into a strategic asset by adapting to the changing world around you. Delve into the 3 major factors influencing contact center evolution, and discover what you can do to keep ...

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CCW Market Study: The Future of the Contact Center

sponsored by Appian Published: 30 Nov 2018 Research Content

In this market study, discover the popular investment areas shaping the development of the modern contact center. Explore the urgent investment priorities for contact centers looking to modernize their everyday ...

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The Truth About Cloud Contact Center Security

sponsored by West UC Published: 27 Feb 2018 White Paper

For the modern contact center, security is still the biggest barrier to adoption of a cloud-based strategy. To ease your concerns, this white paper debunks 5 common network security myths and helps you build a ...

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