3 Results for:Contact center management

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Transforming Your Legacy Contact Center Into a Customer Experience Center

sponsored by Avtex Published: 02 Oct 2018 eBook

To attract and retain empowered customers of today, businesses must transform their legacy contact center into a modern experience center by embracing new processes and technologies. Find out how doing so can ...

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Why Contact Centers are Moving to Cloud-Based Tools: Research Study

sponsored by West IP Communications Published: 26 Sep 2017 Research Content

Moving from a traditional call center environment to a contact center one is easier said than done. In this research report, explore findings from over 100 contact center decision-makers that delve into where ...

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Customer Engagement – The Road to 2020

sponsored by West IP Communications Published: 29 Jun 2018 White Paper

This resource presents survey findings on consumer preferences and offers recommendations for contact center managers to close the gap between digital technology and customer engagement.

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