5 Results for:Contact center management

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Why Contact Centers are Moving to Cloud-Based Tools: Research Study

sponsored by West IP Communications Published: 26 Sep 2017 Research Content

Moving from a traditional call center environment to a contact center one is easier said than done. In this research report, explore findings from over 100 contact center decision-makers that delve into where ...

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Transforming Your Legacy Contact Center Into a Customer Experience Center

sponsored by Avtex Published: 02 Oct 2018 eBook

To attract and retain empowered customers of today, businesses must transform their legacy contact center into a modern experience center by embracing new processes and technologies. Find out how doing so can ...

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Pocket Guide to Contact Center Management Terms

sponsored by Talkdesk Published: 30 Aug 2019 White Paper

Keeping up with the ever-growing amount of acronyms and technologies in the contact center sector is a constant challenge. Fortunately, you can use this pocket guide to contact center management terms to ensure ...

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How CXone Empowers Contact Center Managers

sponsored by NICE inContact Published: 15 Aug 2019 Video

View this brief video to discover how NICE CXone can help contact center management easily monitor and quickly respond to customer queries while driving agent performance, and decide if CXone is right for your ...

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Customer Engagement – The Road to 2020

sponsored by West IP Communications Published: 29 Jun 2018 White Paper

This resource presents survey findings on consumer preferences and offers recommendations for contact center managers to close the gap between digital technology and customer engagement.

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