34 Results for:Customer engagement

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Marketing strategies to improve customer understanding

sponsored by SearchCRM Published: 19 Jun 2012 eGuide

In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best ...

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CW Buyer's Guide: Customer Relations (CRM)

sponsored by ComputerWeekly.com Published: 05 Oct 2011 Essential Guide

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

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CW buyer's guide: The business advantages of big data

sponsored by ComputerWeekly.com Published: 16 Nov 2012 Essential Guide

Big data may appear to be just another bandwagon, but it is important, and needs to be addressed carefully and sensibly.

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Guide to using social media for customer support

sponsored by ComputerWeekly.com Published: 25 Feb 2011 White Paper

Social Media is rapidly emerging as the next big frontier for customer engagement and interactions. This is projected to grow exponentially over the next 5-6 years as the usage and number of active users of Social ...

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Best Practices in Customer Experience Management

sponsored by SearchCRM Published: 19 Nov 2013 eGuide

This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.

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Focus: Artificial intelligence in the enterprise

sponsored by ComputerWeekly.com Published: 02 Nov 2016 eGuide

This special report gives IT leaders a guide to the latest thinking in AI and machine learning, and looks at how these technologies could help in areas such as security, mobile, customer engagement - and even ...

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What Can IoT Do for You?

sponsored by Vodafone Published: 13 Aug 2019 Webcast

In this brief webinar, learn about Vodafone's different IoT offerings and hear real-world examples of how companies have embraced this technology.

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The Future of Support Interactions

sponsored by LogMeIn, Inc. Published: 30 Jul 2019 Research Content

Download this research report to explore the 3 themes that could impact the experience technology firms deliver to customers with implications across corporate culture including people, process and technology of ...

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UCaaS Market Guide: Providers, Features & Hidden Costs

sponsored by ComputerWeekly.com Published: 21 Nov 2018 Resource

As the UCaaS market matures, service providers are seeking out ways to differentiate their offerings, essentially creating the next generation of UCaaS platforms. Participate in our market research program and ...

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The Appian Intelligent Contact Center

sponsored by Appian Published: 04 Nov 2019 Webcast

Watch this webinar to learn how leading organizations are transforming their CX with a unified customer view, universal agents, and seamless customer engagement to deliver the CX modern customers expect.

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