34 Results for:Customer engagement

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Connect With the Next Generation Customer

sponsored by Mitel Networks Limited Published: 31 Dec 2018 eBook

How do you develop an effective contact center? Download this e-book to learn about the top 5 trends all leading contact centers are using to improve customer experience (CX) and drive engagement across multiple ...

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The New Reality for Customer Engagement

sponsored by Appian Published: 31 Dec 2018 Webcast

If your customer engagement center is perceived internally as a point of cost and not profit, then it's time for a change, and that doesn't mean just chat bots. Watch this webinar presented by Forrester for a ...

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UCaaS evolution: Common features, risks, and benefits

sponsored by TechTarget Published: 03 Nov 2018 Resource

As the UCaaS market matures, service providers are seeking out ways to differentiate their offerings, essentially creating the next generation of UCaaS platforms. Participate in our market research program and ...

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How to choose the right CRM tools to purchase

sponsored by TechTarget Published: 03 Nov 2015 Resource

A lot rides on choosing the right CRM tools for your organization. Use our exclusive guide to get the right information to assist you in making the best choice when making a buying decision.

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Fixing the cracks: Reinventing loyalty programs for the digital age

sponsored by ComputerWeekly.com Published: 24 Sep 2015 Essential Guide

This global report by Capgemini Consulting reveals that loyalty programmes have not evolved with the digital age and are failing to engage consumers. It also offers strategies to improve customer engagement.

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Putting Customer Conversations to Work: Interaction Analytics and AI Enhance the Customer Experience

sponsored by CallMiner Published: 31 Dec 2018 Research Content

Download this white paper to find out how speech analytics can help organizations monitor agent performance, uncover trends within their customer calls, and create new revenue opportunities.

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New Customer Engagement Technologies: AI Chatbots and Social Media

sponsored by TechTarget Published: 04 Dec 2018 Resource

The rise of personalization, AI chatbot technologies, and social media are changing the way companies connect and engage with their customers. To see what these companies are doing and to claim this free guide, ...

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The Future of Support Interactions

sponsored by LogMeIn, Inc. Published: 30 Jul 2019 Research Content

Download this research report to explore the 3 themes that could impact the experience technology firms deliver to customers with implications across corporate culture including people, process and technology of ...

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Seven Steps Closer to Intelligent Customer Engagement

sponsored by Informatica Published: 14 Aug 2019 White Paper

Personalizing the customer experience (CX) is the most important goal of leading data-driven marketers—but, there is an obstacle commonly found when approaching a new personalization initiative. Read this e-book to...

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What Can IoT Do for You?

sponsored by Vodafone Published: 13 Aug 2019 Webcast

In this brief webinar, learn about Vodafone's different IoT offerings and hear real-world examples of how companies have embraced this technology.

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