3,414 Results for:Customer relationship management (CRM)

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Densify: hey, you, get off of your (wasted) cloud

By Adrian Bridgwater 22 Aug 2019

CRM is, of course, Customer Relationship Management... apart from when it's not. Some days, CRM is CRM (as above)... but, increasingly, CRM is also Cloud Resource Management. This is a software ... Read More

Densify: it's time to kill 'tribal knowledge' in cloud management

By Adrian Bridgwater 18 Jun 2019

The technology industry likes to use the CRM acronym; it is normally used to shorten Customer Relationship Management (CRM) technologies. But CRM now means something else too; in these cloud-native ... Read More

CRM case studies: Customer relationship management in action

30 Apr 2018

CRM for today's businesses means AI chatbots, data mining, marketing personalization and equipping call centers to handle the many channels available to customers. Read More

SugarCRM mobile SDK, coz customisation counts

By Adrian Bridgwater 02 Oct 2017

Customer Relationship Management (CRM) and Relationship Intelligence (RI) software company SugarCRM has launched a mobile Software Development Kit (SDK). The SDK can be used to develop ... Read More

Enterprise opportunities for smart speakers

20 Feb 2018

In this week's Computer Weekly as voice-activated smart speakers grow in popularity, we examine how IT teams can use the technology in enterprise applications. Our latest buyer's guide looks at the latest ... Read More

5 digital customer experience technologies for a winning strategy

By Robin Gareiss 19 Aug 2019

A strong digital CX strategy can help improve customer experience, drive revenue and reduce costs. Evaluate these five pillars to help you along your journey. Read More

Salesforce teams up with Alibaba in foray into China

By Aaron Tan 24 Jul 2019

The cloud applications giant is tapping Alibaba’s footprint in e-commerce and cloud in an effort to expand its business in the Greater China region Read More

Salesforce buys Tableau to add self-service analytics to CRM

By Brian McKenna 10 Jun 2019

Salesforce is set to buy business intelligence data visualisation pioneer Tableau as it seeks to amplify its customer analytics capability Read More

Choosing between single- vs. multivendor strategy for CRM

By Sarah Amsler 26 Mar 2019

There are two ways to set up a CX tech stack -- either an integrated CRM suite or best-of-breed approach. There are benefits to each model, and the two are compared here. Read More

How machine learning in data centers optimizes operations

By Julia Borgini 22 Jul 2019

Machine learning can help manage your data center more efficiently and address power consumption concerns and hardware maintenance. Today's tools make implementation easy and effective. Read More