3,420 Results for:Customer relationship management (CRM)
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Compare offerings from 8 leading cloud and hybrid VoIP vendors
28 Feb 2019Learn how organizations can select the enterprise VoIP vendor that offers the platform with the best mix of functionality, interoperability, reliability and ongoing support. Read More
Do customer-managed relationships play a role in CRM strategy?
29 Jun 2007Should customer-managed relationships be part of a CRM strategy? Read Don Pepper's advice here. Read More
Zendesk bundles customer support services as cloud contact center
17 May 2018Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers. Read More
Open source low-code platforms extend app dev capabilities
31 Aug 2018Enterprises want their apps to go to market as fast as possible. Low-code platforms accelerate development processes, and with open source, these platforms are more customizable. Read More
The CRM Handbook: A Business Guide to Customer Relationship Management
01 Aug 2006Learn CRM implementation from both business and technology perspectives in this chapter from Jill Dyche's CRM Handbook. Read More
What SAP C/4 Hana means for the APAC enterprises
06 Jun 2018The cloud-based CRM suite could find takers, but it may not be enticing enough for Salesforce.com CRM customers that also run SAP’s ERP software to make the switch Read More
L'Oréal boosts candidate experience with recruitment chatbots
04 Oct 2018L'Oréal deployed chatbots to help its 145 recruiters process some 2 million applications annually. It also put to rest concerns that automation might replace recruiters. Read More
CIOs being welcomed back to marketing
17 Aug 2018The role of CIOs in shaping the technology buying decisions of marketers is being reinstated as more marketers realise the importance of integrating their services with IT systems Read More
CIOs will have to share control of IT budgets
21 Aug 2012CIOs will increasingly have to share their control of IT budgets with marketing departments as customer relationship management (CRM) software becomes critical to customer retention. Read More
Security Think Tank: Complex passwords provide a false sense of security
04 Jul 2018In the light of the fact that complex passwords are not as strong as most people think, and that most password strategies inevitably lead to people following them blindly, what actually makes a good password and ... Read More