3,409 Results for:Customer relationship management (CRM)

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New widget for RingCentral integrations targets enterprises

By Jonathan Dame 13 Mar 2019

RingCentral released several new tools for enterprises ahead of Enterprise Connect 2019, including a widget for adding RingCentral integrations to CRM and help desk apps. Read More

3 Hong Kong gears up for 5G with “epic” transformation

By Aaron Tan 31 Jul 2018

The Hong Kong telco is putting in an advanced technical architecture that will streamline and automate internal processes and IT as it prepares for the 5G era Read More

Find the best data integration tools for your organization

By Rick Sherman 01 May 2019

Read analysis and comparisons of data integration tools to help you select the right platform from the leading commercial and open source products currently on the market. Read More

CRM vs. CX: How companies are pivoting in philosophies

By Scott Robinson 17 Jan 2019

It might be time to retire the decades-old concept of CRM now that CX is appearing everywhere. Learn how embracing CX alters the thinking of enterprise leadership. Read More

SAP Q2 2018: Cloud revenue shows momentum, 600 more S/4 customers

By Brian McKenna 19 Jul 2018

SAP’s second-quarter results show cloud revenue now at one-fifth of total, indicating momentum. S/4 Hana customers now number 8,900 Read More

Dreamforce 18: Benioff calls for ‘inclusive capitalism’

By Brian McKenna 26 Sep 2018

At Dreamforce 2018 in San Francisco, Salesforce founder and co-CEO Marc Benioff argued for what he called “inclusive capitalism” and urged the technology industry to set the highest possible ethical standards Read More

IT budgets are being controlled by marketing teams

By Karl Flinders 28 Sep 2012

I did a story back in August about how KPMG research showed that IT budgets are increasingly controlled by marketing executives as customer relationship management (CRM) software becomes critical ... Read More

GDPR rules have big effect on UC applications

By Irwin Lazar 08 May 2018

The European Union General Data Protection Regulation sets tighter controls on businesses and how they handle customers' personally identifiable information. Read More

Don Schuerman


Don Schuerman is CTO and vice-president of product marketing at Pegasystems, responsible for Pega’s platform and CRM applications.Read More

Tom Venables

Turnkey Consulting

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