3,419 Results for:Customer relationship management (CRM)

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UK IT budgets are increasing fast as cloud adoption accelerates - Computer Weekly reader survey

By Bryan Glick 02 Feb 2018

Every year, Computer Weekly conducts a large-scale survey of our readers to find out their IT spending priorities for the year ahead – it’s always an interesting take on what’s happening in IT ... Read More

In-depth: The social side of CRM

07 Nov 2011

Social CRM enables firms to monitor and interact with their followers more effectively than ever before, writes Billy MacInnes. Where is customer relationship management (CRM) going next? Read More

Buy the right help desk tools to track and resolve incidents

By Gary Olsen 26 Oct 2018

Help desk management tools help admins manage, track and resolve problems. Learn about the leading products and the reporting, communication and support features they offer. Read More

Zoho CRM Plus gets AI boost, aims to connect departments

By Jesse Scardina 16 Nov 2018

Zoho's new CRM release may help bring departments together, but it's unclear if the flood of AI tools and more data sharing will differentiate the vendor in the robust CRM market. Read More

Office 365 security challenges and how to solve them

By Kevin Tolly 08 Jul 2019

To understand the Office 365 threat landscape, take stock of the application features and programs available based on the organization's license level of the subscription. Read More

The roots of Oracle's cloud evolution: A 20-year review

By Chris Kanaracus 11 Sep 2019

Oracle, like other prominent on-premises software vendors, has traced a long path into the cloud. These 10 events over the past 20 years helped lay the foundation. Read More

Teradata sues SAP over Hana for stealing trade secrets

By Brian McKenna 20 Jun 2018

Data warehousing supplier Teradata is suing SAP in a Californian court for stealing trade secrets, copyright infringement and antitrust violations Read More

NetSuite finds sweet spot in Asia

By Aaron Tan 14 Nov 2018

With a fast-growing economy and government programmes to drive digital transformation, Asia is proving to be fertile ground for the cloud ERP pioneer Read More

Choosing cloud ERP vendors: Know what you need before going in

By Adam Boyce 19 Nov 2018

Before deciding which cloud ERP vendors and cloud ERP software to evaluate, it's important for a business to determine its unique business needs and situation. Read More

How does WebRTC deliver contextual communication?

By Tsahi Levent-Levi 24 Apr 2017

WebRTC can offer businesses contextual information when communicating inside and outside their organizations. Learn how WebRTC communication provides context for users. Read More