3,419 Results for:Customer relationship management (CRM)

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New Everbridge CEO talks education, NC4 acquisition

By Paul Crocetti 22 Aug 2019

Every company needs to be ready to respond in the event of a crisis. Everbridge's new CEO details why that's important and what a proper platform entails. Read More

How does WebRTC deliver contextual communication?

By Tsahi Levent-Levi 24 Apr 2017

WebRTC can offer businesses contextual information when communicating inside and outside their organizations. Learn how WebRTC communication provides context for users. Read More

New Commvault partner incentives aim to deepen alliances

19 Jul 2019

Commvault is looking to differentiate itself from competitors by expanding its channel incentives program and enablement resources; other news from the week. Read More

4 CX challenges facing organizations and how to address them

By Scott Robinson 11 Mar 2019

There are many barriers to effective CX initiatives, but most revolve around communication, on both the consumer and enterprise sides of the equation. Read More

CIO interview: Jason Oliver, ICT director, Science Museum Group

By Angelica Mari 03 Oct 2018

The Science Museum’s outgoing ICT director talks about improving data, dealing with legacy systems and digitising the museum’s collection Read More

How can distributors create an omnichannel supply chain?

By Dave Turbide 19 Mar 2019

Manufacturers need to be aware of the impact of omnichannel on their operations so they can determine what additional functions they'll need in three specific areas. Read More

3 ways the data scientist role benefits CX teams

By Scott Robinson 19 Mar 2019

CX teams don't traditionally include the data scientist role, but adding one can help derive more value from customer data than a CX analyst or canned analytics software can. Read More

Marketing automation tools deliver personalization, customer focus

By Scott Robinson 28 Mar 2019

When buying a marketing automation product, it's important to consider key features, how the tool addresses the organization's size, deployment options, support and pricing. Read More

BPM market advances around AI, cloud technology

By George Lawton 16 Jan 2018

As AI, microservices and other emerging technologies transform the BPM industry, enterprises need to carefully navigate their business processes to the cloud to avoid GRC risks. Read More

Field service mobile apps offer usability, new features

By Erica Mixon 03 May 2018

Field service management software can be a great way to integrate mobile into a service company. Now, cloud-based platforms offer an accessible entry point for smaller businesses. Read More