3,419 Results for:Customer relationship management (CRM)

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Buyer's Guide: The companies using social networking in their CRM processes

01 Oct 2011

Customer relationship management (CRM) aims to acquire a greater understanding of the customer and social networking sites can capture and track customer sentiment in real time. Here are five case studies of ... Read More

There's more to software as a service than CRM

By Stuart Lauchlan 15 Aug 2008

In the beginning there was customer relationship management (CRM). Read More

The Dogs Trust gets its claws into the cloud

By Lis Evenstad 24 Feb 2017

Charity Dogs Trust is implementing a cloud-based consent platform to capture and manage supporter preferences and improve engagement Read More

IT Priorities 2018: Where senior IT managers plan to spend their budget

By Cliff Saran 01 Feb 2018

It is the year when IT departments migrate to Windows 10, upgrade to Windows Server 2016, architect microservices and deploy cloud management Read More

5 things to know about Salesforce Customer 360

By Rowena Lindsay 11 Apr 2019

Salesforce Customer 360 -- a tool that connects customer data stored in multiple silos -- is currently in beta and will be available to all users later this year. Read More

Putting ERP in the cloud

By Cliff Saran 08 Apr 2010

Companies such as Salesforce.com have made it possible to put customer relationship management (CRM) systems in the cloud, but Read More

CRM solutions – Essential Guide

By Arif Mohamed 04 Aug 2009

Customer Relationship Management (CRM) solutions and CRM products are a particular breed of business software application that allows a company to measure and control all of its contacts with customers. Read More

Three steps to successful CRM

By Cliff Saran 14 Apr 2010

To make a success of customer relationship management (CRM) systems CIOs need a clear strategy which builds on the corporate strategy and maps onto future...

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Introduction to SCM CRM integration

17 Dec 2009

While supply chain management (SCM) and customer relationship management (CRM) are not commonly thought of together, these software systems make a powerful team. SCM CRM integration can help manufacturers connect ... Read More