3,408 Results for:Customer relationship management (CRM)

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Field service mobile apps offer usability, new features

By Erica Mixon 03 May 2018

Field service management software can be a great way to integrate mobile into a service company. Now, cloud-based platforms offer an accessible entry point for smaller businesses. Read More

4 CX challenges facing organizations and how to address them

By Scott Robinson 11 Mar 2019

There are many barriers to effective CX initiatives, but most revolve around communication, on both the consumer and enterprise sides of the equation. Read More

2017 UK IT budgets show increased CRM and business automation focus

By Brian McKenna 21 Dec 2016

CRM has emerged as the number one UK IT spending priority for 2017, in terms of packaged business applications. Beyond packaged, the top three software initiatives were business process automation, data quality and... Read More

CRM solutions – Essential Guide

By Arif Mohamed 04 Aug 2009

Customer Relationship Management (CRM) solutions and CRM products are a particular breed of business software application that allows a company to measure and control all of its contacts with customers. Read More

Putting ERP in the cloud

By Cliff Saran 08 Apr 2010

Companies such as Salesforce.com have made it possible to put customer relationship management (CRM) systems in the cloud, but Read More

How can distributors create an omnichannel supply chain?

By Dave Turbide 19 Mar 2019

Manufacturers need to be aware of the impact of omnichannel on their operations so they can determine what additional functions they'll need in three specific areas. Read More

Office 365 security challenges and how to solve them

By Kevin Tolly 08 Jul 2019

To understand the Office 365 threat landscape, take stock of the application features and programs available based on the organization's license level of the subscription. Read More

Three steps to successful CRM

By Cliff Saran 14 Apr 2010

To make a success of customer relationship management (CRM) systems CIOs need a clear strategy which builds on the corporate strategy and maps onto future...

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ERP customer relationship management guide

28 Oct 2009

ERP CRM modules can help manufacturers with customer MDM across the enterprise, including sales, marketing and services. Discover the features of CRM software in the ERP customer relationship management guide. Read More

Introduction to SCM CRM integration

17 Dec 2009

While supply chain management (SCM) and customer relationship management (CRM) are not commonly thought of together, these software systems make a powerful team. SCM CRM integration can help manufacturers connect ... Read More