3,419 Results for:Customer relationship management (CRM)

  • Sort by: 

ERP customer relationship management guide

28 Oct 2009

ERP CRM modules can help manufacturers with customer MDM across the enterprise, including sales, marketing and services. Discover the features of CRM software in the ERP customer relationship management guide. Read More

Aim for long-term customer identity relationship

By Warwick Ashford 30 Oct 2018

Consumer identity management can deliver competitive advantage, but only if businesses follow some golden rules, says KuppingerCole Read More

Five ways to save on CRM

By Cliff Saran 26 May 2009

Businesses can boost their existing customer relationship management (CRM) with little or no extra spending by running customer communities. Read More

Gogo's migration to AWS doesn't mean lock-in

By Chris Kanaracus 14 Mar 2019

In-flight broadband service provider Gogo has joined other companies with an all-in cloud push toward AWS, while keeping an eye on portability and its long-term options. Read More

Dreamforce 2017: Benioff hails fourth industrial revolution

By Brian McKenna 07 Nov 2017

Salesforce CEO bangs drum for AI-infused cloud CRM as plank in so-called “fourth industrial revolution”, with increased customisation of its software to the fore Read More

Salesforce Health Cloud for Payers brings CRM to insurance

By Shaun Sutner 27 Jul 2018

With its CRM system for payers, Salesforce is targeting a competitive market in which health insurers are fighting for members seeking lower costs and better health outcomes. Read More

Cannabis CRM replicates dealer-customer relationship

By Shaun Sutner 02 Jul 2018

When a big-city medical marijuana business wanted to better serve clients, it opted for cannabis CRM software that tries to replicate the traditional dealer-customer relationship. Read More

Advancements in automation: why AI won’t replace the human touch

By Brian McKenna 01 Aug 2017

This is a guest blog post by Larry Augustin, CEO, Sugar CRM The way we engage with technology is changing constantly and there’s hardly a day that goes by where we don’t hear about Artifical ... Read More

SCM CRM FAQ: Integration tips

17 Dec 2009

Supply chain management (SCM) and customer relationship management (CRM) software can work together to strengthen connections with and better serve a manufacturer's customers. These common SCM CRM questions are a ... Read More

JOANN Stores hires new CIO to push customer experience strategy

By Mary K. Pratt 25 Mar 2019

JOANN Stores' announcement of a new CIO hire is another signal that engaging customers is increasingly part of the CIO portfolio. Read More