3,413 Results for:Customer relationship management (CRM)

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ERP customer relationship management guide

28 Oct 2009

ERP CRM modules can help manufacturers with customer MDM across the enterprise, including sales, marketing and services. Discover the features of CRM software in the ERP customer relationship management guide. Read More

Introduction to SCM CRM integration

17 Dec 2009

While supply chain management (SCM) and customer relationship management (CRM) are not commonly thought of together, these software systems make a powerful team. SCM CRM integration can help manufacturers connect ... Read More

4 CX challenges facing organizations and how to address them

By Scott Robinson 11 Mar 2019

There are many barriers to effective CX initiatives, but most revolve around communication, on both the consumer and enterprise sides of the equation. Read More

Five ways to save on CRM

By Cliff Saran 26 May 2009

Businesses can boost their existing customer relationship management (CRM) with little or no extra spending by running customer communities. Read More

Doing analytics the Disney way

By Angelica Mari 26 Apr 2018

The Walt Disney Company’s head of solution integration tells how analytics helps to personalise the customer’s Disney experience, and how tech plays a leading role in The Lion King’s Broadway success Read More

How can distributors create an omnichannel supply chain?

By Dave Turbide 19 Mar 2019

Manufacturers need to be aware of the impact of omnichannel on their operations so they can determine what additional functions they'll need in three specific areas. Read More

The Dogs Trust gets its claws into the cloud

By Lis Evenstad 24 Feb 2017

Charity Dogs Trust is implementing a cloud-based consent platform to capture and manage supporter preferences and improve engagement Read More

Office 365 security challenges and how to solve them

By Kevin Tolly 08 Jul 2019

To understand the Office 365 threat landscape, take stock of the application features and programs available based on the organization's license level of the subscription. Read More

Cyber security salaries will rise 7% in 2018, says research

By Clare McDonald 30 Jan 2018

Salaries for increasingly popular technology roles such as cyber security are set to rise over the next year Read More

3 ways the data scientist role benefits CX teams

By Scott Robinson 19 Mar 2019

CX teams don't traditionally include the data scientist role, but adding one can help derive more value from customer data than a CX analyst or canned analytics software can. Read More