3,409 Results for:Customer relationship management (CRM)

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Marketing automation tools deliver personalization, customer focus

By Scott Robinson 28 Mar 2019

When buying a marketing automation product, it's important to consider key features, how the tool addresses the organization's size, deployment options, support and pricing. Read More

How to create a great customer experience strategy in 6 steps

By Albert McKeon 23 Jul 2019

In today's business landscape, a powerful CX strategy is key to gaining customer loyalty and a competitive advantage. Here's how to deliver a great customer experience. Read More

SCM CRM FAQ: Integration tips

17 Dec 2009

Supply chain management (SCM) and customer relationship management (CRM) software can work together to strengthen connections with and better serve a manufacturer's customers. These common SCM CRM questions are a ... Read More

New Commvault partner incentives aim to deepen alliances

19 Jul 2019

Commvault is looking to differentiate itself from competitors by expanding its channel incentives program and enablement resources; other news from the week. Read More

The roots of Oracle's cloud evolution: A 20-year review

By Chris Kanaracus 11 Sep 2019

Oracle, like other prominent on-premises software vendors, has traced a long path into the cloud. These 10 events over the past 20 years helped lay the foundation. Read More

6 tips for driving adoption of self-service platforms

By George Lawton 30 Jan 2019

Self-service platforms should be visible to customers, emphasized across all channels of communication and well-promoted. These and more tips are discussed here. Read More

SaaS enterprise financial applications inspire one platform

By Linda Rosencrance 04 Apr 2019

Single cloud integration platforms are among the options, from simple to complex, for hooking up multiple business processes like HR, CRM and supply chains with SaaS financials. Read More

New Everbridge CEO talks education, NC4 acquisition

By Paul Crocetti 22 Aug 2019

Every company needs to be ready to respond in the event of a crisis. Everbridge's new CEO details why that's important and what a proper platform entails. Read More

IT Priorities 2018: Where senior IT managers plan to spend their budget

By Cliff Saran 01 Feb 2018

It is the year when IT departments migrate to Windows 10, upgrade to Windows Server 2016, architect microservices and deploy cloud management Read More

Dreamforce 2017: Benioff hails fourth industrial revolution

By Brian McKenna 07 Nov 2017

Salesforce CEO bangs drum for AI-infused cloud CRM as plank in so-called “fourth industrial revolution”, with increased customisation of its software to the fore Read More