3,409 Results for:Customer relationship management (CRM)

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Total saves £95,000 a year with Nutanix hyper-converged

By Antony Adshead 24 Oct 2019

Gas and electricity supplier struggled with ageing traditional infrastructure, but moved to hyper-converged for projects that include containers and DevOps deployments Read More

How Zendesk plans to crack the enterprise market

By Aaron Tan 12 Sep 2019

Zendesk has been courting enterprises by billing itself as a customer experience software company and is leaning on its design smarts to stand out among bigger rivals Read More

Satellite firm SES saves millions with cloud project management tools

By Lindsay Clark 07 Nov 2019

Discover how satellite firm SES modernised project management with a cloud-based system from Precursive, based on live data and tailored in its reporting to different managerial roles Read More

A Computer Weekly buyer’s guide to customer experience

14 Aug 2017

Customer relationship management is a vital focus for many organisations. In this 13-page buyer’s guide, Computer Weekly looks at co-ordinating data for effective CRM, how to reduce the risk of Salesforce, and what... Read More

Choosing between single- vs. multivendor strategy for CRM

By Sarah Amsler 26 Mar 2019

There are two ways to set up a CX tech stack -- either an integrated CRM suite or best-of-breed approach. There are benefits to each model, and the two are compared here. Read More

Salesforce teams up with Alibaba in foray into China

By Aaron Tan 24 Jul 2019

The cloud applications giant is tapping Alibaba’s footprint in e-commerce and cloud in an effort to expand its business in the Greater China region Read More

Salesforce buys Tableau to add self-service analytics to CRM

By Brian McKenna 10 Jun 2019

Salesforce is set to buy business intelligence data visualisation pioneer Tableau as it seeks to amplify its customer analytics capability Read More

Public sector outsourcing spend plummets

By Karl Flinders 14 May 2019

Private sector outsourcing dominated spending in the UK during the first quarter of 2019 Read More

Develop smart AI in CRM strategies to win and keep customers

05 Jun 2018

Of the three words that comprise customer relationship management, one word binds the other two. As necessity and competition dictate that CRM upgrade itself with artificial intelligence and flights to the ... Read More

How machine learning in data centers optimizes operations

By Julia Borgini 22 Jul 2019

Machine learning can help manage your data center more efficiently and address power consumption concerns and hardware maintenance. Today's tools make implementation easy and effective. Read More