3,415 Results for:Customer relationship management (CRM)

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Amazon VCC builds on UCaaS benefits via AWS integration

By Kurt Marko 10 Oct 2017

The primary benefit of the immature Amazon Connect service comes from its integration with AWS' suite of tools -- functionality that could cause enterprises to take notice. Read More

SAP intelligent enterprise, C/4HANA are trends to watch in 2019

By Jim O'Donnell 10 Jan 2019

Industry experts sound off on what SAP trends customers should watch in 2019. They also don't mince words about where SAP should head in the New Year. Read More

Microsoft Dynamics CRM price cut helps partners in CRM market

By Colin Steele 29 Oct 2007

Hosting partners can use the cut in Microsoft Dynamics CRM subscription fees to build stronger relationships with clients in the customer relationship management market. Read More

Consumer identity management is the core of real CRM

28 Jul 2016

IAM + CRM is much more than simply IAM for external users, says Ivan Niccolai Read More

Salesforce for B2C helps tire maker grab consumer traction

By Shaun Sutner 05 Nov 2018

Classic tire maker BFGoodrich deploys Salesforce Marketing Cloud for B2C campaigns that communicate directly to consumers and get valuable feedback in return. Read More

RAC signs up to Microsoft Azure following IT outsourcing deal

By Karl Flinders 19 Nov 2015

Roadside rescue service RAC will use Microsoft’s Azure cloud after striking an outsourcing agreement with IT services supplier Getronics Read More

Maximize and manage customer experience with CEM tools

By Christine Parizo 28 Mar 2019

CEM software provides the technological support necessary to successfully manage the customer experience. Discover the extensive benefits the right platform can provide. Read More

AI sales technology trends for 2019 and beyond

By Bridget Botelho 19 Oct 2018

AI automation tools for sales technology have the potential to lead sales teams toward certainty in their decision-making, grow pipelines and reduce risks. Read More

Kone brings elevator maintenance online with IBM Watson and Salesforce

By Eeva Haaramo 18 Apr 2017

Lift manufacturer is using sensors and artificial intelligence to support its maintenance staff Read More

Salesforce implementation offers window into partner management

By Rowena Lindsay 13 Sep 2018

Implementing Salesforce Sales Cloud, Service Cloud and Community Cloud has enabled a national window treatment company to streamline its operations. Read More