3,420 Results for:Customer relationship management (CRM)

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IAM a core building block for GDPR compliance

By Warwick Ashford 10 Apr 2017

Identity and access management is key to enabling organisations to become compliant with the GDPR, increase security and improve customer relationships, according to a senior analyst at KuppingerCole Read More

Driving change is key barrier in APAC digital transformation

08 Mar 2017

Rallying employees and business partners around digital engagement efforts is just one of the challenges facing companies in the region Read More

Amazon call center service extends AWS tools' reach

By Trevor Jones 30 Mar 2017

A new Amazon call center service represents yet another market for AWS to disrupt, but its real draw could be its integration with existing AWS tools. Read More

ASUG CEO says SAP's 2019 strategy faces IT-business divide

By David Essex 08 May 2019

At the Sapphire conference, the head of the largest SAP user group talks about the challenges of convincing an IT audience about the benefits of experience management. Read More

Co-ordinating data sources is the key to CRM success

By Clive Longbottom 23 May 2017

Next-generation customer relationship management requires a data-first strategy Read More

Virgin Atlantic finds community benefit with Salesforce

By Brian McKenna 25 Oct 2016

Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software Read More

The Graze journey: from pureplay to multi-channel

By Clare McDonald 10 Apr 2017

Health food retailer Graze began as an online subscription platform, but has used customer data to successfully cross the boundary into the physical retail space, says CEO Anthony Fletcher Read More

Healthcare 3D printing and CRM are what's hot in health IT

06 Jan 2016

As HIMSS16 approaches, new and established technologies such as 3D printing and CRM are making strong headway in health IT, SearchHealthIT reporters say in this HIT Squad podcast. Read More

Pizza Hut Hong Kong rips up traditional CRM rule book

By Ai Lei Tao 22 Sep 2016

IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam Read More

Oracle expands Cloud at Customer, adds 1,000 cloud sales Emea staff

By Brian McKenna 19 Jul 2017

Supplier adds SaaS elements to hybrid cloud service and aims to recruit 1,000 staff in Emea to accelerate cloud business Read More