3,420 Results for:Customer relationship management (CRM)

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Driving change is key barrier in APAC digital transformation

08 Mar 2017

Rallying employees and business partners around digital engagement efforts is just one of the challenges facing companies in the region Read More

Healthcare 3D printing and CRM are what's hot in health IT

06 Jan 2016

As HIMSS16 approaches, new and established technologies such as 3D printing and CRM are making strong headway in health IT, SearchHealthIT reporters say in this HIT Squad podcast. Read More

Amazon call center service extends AWS tools' reach

By Trevor Jones 30 Mar 2017

A new Amazon call center service represents yet another market for AWS to disrupt, but its real draw could be its integration with existing AWS tools. Read More

CRM market up 14% to £3.7bn

By Antony Savvas 11 Sep 2007

World customer relationship management (CRM) software revenue is forecast to exceed £3.7bn in 2007, up 14% on 2006, said analyst Gartner. Read More

Co-ordinating data sources is the key to CRM success

By Clive Longbottom 23 May 2017

Next-generation customer relationship management requires a data-first strategy Read More

In-depth look at what the Oracle-Microsoft agreement means to CIOs

By George Lawton 10 Jun 2019

The Oracle-Microsoft deal could solve technical problems that curtail cloud strategies, letting CIOs focus on business criteria. It could also introduce new complexity. Read More

Pizza Hut Hong Kong rips up traditional CRM rule book

By Ai Lei Tao 22 Sep 2016

IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam Read More

The Graze journey: from pureplay to multi-channel

By Clare McDonald 10 Apr 2017

Health food retailer Graze began as an online subscription platform, but has used customer data to successfully cross the boundary into the physical retail space, says CEO Anthony Fletcher Read More

Oracle consummates acquisition of NetSuite, eyes $1bn cloud revenue

By Brian McKenna 07 Nov 2016

$9.3bn acquisition is in line with Oracle’s avowed move to cloud as a delivery mode for its business applications Read More

Mitel MiCloud: UC as a service product overview

By Chris Partsenidis 17 Oct 2016

With features such as contact center support and integration with Salesforce, the Mitel MiCloud unified communications system is suitable for small and large organizations. Read More