3,398 Results for:Customer relationship management (CRM)

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APL Logistics fast-tracks global shipments with cloud

By Ai Lei Tao 07 Apr 2019

The Singapore-based supply chain firm has moved its transport management system and other business applications to the cloud, while keeping its ‘secret sauce’ on-premise Read More

Patient engagement tools bring consumer vibes to healthcare

By Kristen Lee 06 Mar 2017

Patients are acting more like consumers and therefore have higher expectations of their healthcare providers. New technologies are needed to truly engage them. Read More

How e-signatures fix broken digitisation

By Cliff Saran 02 Jan 2019

A big barrier to the end-to-end digitisation of business processes is that certain steps require paper – but DocuSign plans to fix this Read More

SAS addresses the needs of Amdocs’ telecom customers

22 Feb 2005

A partnership between Amdocs and SAS Institute will provide much-needed customer relationship management (CRM) analytics to... Read More

This is the year CRM AI remakes sales automation

By George Lawton 21 Dec 2017

You've heard so much hype about AI, collaboration platforms and analytics in the past three years. This coming year, you'll implement these technologies and enable more sales automation. Read More

CRM hits the spot for half of UK business

By Tash Shifrin 04 Jul 2006

UK firms’ satisfaction with their customer relationship management (CRM) applications has improved over the past two years, research has shown. Read More

CRM investment continues despite dissatisfaction

By Warwick Ashford 16 Jul 2007

Many companies believe their investments in customer relationship management (CRM) systems are not delivering business value, but few have any metrics in place a study by PMP Research shows. Read More

Middle East bank to launch AI for customer support

By Karl Flinders 22 Nov 2016

Middle East bank Emirates NBD is piloting artificial intelligence to automate customer services Read More

Data dominance the prize in Salesforce ERP integration moves

By Tony Kontzer 11 Oct 2018

Following the MuleSoft acquisition in March, the Dreamforce conference reinforces the cloud CRM leader's ambition to become the front end to enterprise data. Read More