3,398 Results for:Customer relationship management (CRM)

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Data dominance the prize in Salesforce ERP integration moves

By Tony Kontzer 11 Oct 2018

Following the MuleSoft acquisition in March, the Dreamforce conference reinforces the cloud CRM leader's ambition to become the front end to enterprise data. Read More

Siebel closes function gap for on-demand CRM

19 Jan 2005

Siebel launched its assault on the on-demand customer relationship management (CRM) market with its latest release.... Read More

Oracle Siebel CRM On Demand targets partner relationship management

By Colin Steele 11 Jan 2008

Oracle and its partners can now sell subscriptions that let customers extend their Siebel CRM On Demand and improve partner relationship management. Read More

Buyers guide to cloud computing

By Cliff Saran 24 May 2010

Of all the types of cloud service, the cloud application market is the most mature. Salesforce.com, for instance, has more than 54,000 subscribers, making it the most successful cloud application provider with its ... Read More

Customer experience must be digital focus for banks

By Cliff Saran 19 Mar 2018

Omni-channel technologies can help banks stand out from their rivals, but a good customer experience should be their goal Read More

GDPR customer data compliance for service and support teams

By George Lawton 09 May 2018

Getting your Salesforce-powered customer service and support staff ready for GDPR involves more than just the free Trailhead training module. But it's a start. Read More

Siebel will be the centrepiece of next-generation Oracle Fusion CRM

By Arif Mohamed 13 Jun 2006

Siebel CRM will be the centrepiece of Oracle’s next-generation Oracle Fusion customer relationship management (CRM) applications platform, the software giant said today (13 July). Read More

Put the customer first and reap the reward

By Christian Annesley 19 Feb 2018

How businesses can develop a granular understanding of their customers’ needs in a hyper-connected world Read More

The benefits of CRM tools go beyond traditional customer engagement

By Scott Robinson 10 May 2017

By implementing customer relationship management tools, organizations have the potential to make significant improvements in marketing efficiency, sales and customer service. Read More

Customer relationship management tools revolutionize engagement

By Scott Robinson 18 Apr 2017

Changing customer habits and technology usage spur a whole new set of customer relationship management tools that can provide faster access to information. Read More