3,398 Results for:Customer relationship management (CRM)

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How API-based integration dissolves SaaS connectivity limits

By Jan Stafford 08 Aug 2018

Oracle's vice president of integration, Vikas Anand, explains how SaaS app silos occur, drivers for API integration adoption and how DevOps can avoid integration project obstacles. Read More

Where next for AI? Understanding business use cases

By Mark Samuels 17 Jan 2019

IT leaders share their views on artificial intelligence and how to take advantage of the technology to benefit their businesses Read More

Staff misuse may reduce CRM benefits

By Arif Mohamed 17 Jul 2006

Almost 25% of medium-sized UK companies have lost customers directly because of their poor use of customer relationship management (CRM) technology, according to a survey of 100 sales directors. Read More

EduServ confirms fallout from datacentre power outage is being resolved

By Caroline Donnelly 24 Aug 2018

Public sector-focused IT provider EduServ suffers datacentre power outage that takes client websites and online services offline Read More

The key to application success? Usability…

By Clive Longbottom 22 Mar 2017

An application that is difficult to use may not be used - individuals will find workarounds. An application that provides greater value than the effort of using it will be firmly embraced. Make ... Read More

Electronics supplier RS Components outsources business process systems in online push

By Karl Flinders 17 Feb 2016

Electronics manufacturer RS Components outsources its corporate software development to Atos in a bid to modernise its customer services Read More

Salesforce to run more of its services from the AWS public cloud

By Caroline Donnelly 26 May 2016

Cloud CRM giant Salesforce names Amazon Web Services as preferred public cloud provider, as it sets out plans to expand use of its infrastructure-as-a-service offerings Read More

Strong customer experience still awaits customer data integration

By Lauren Horwitz 21 Dec 2016

Dufl and Kone are both on the move with their operations and are trying to create a solid customer experience by combining data from various back-office systems. Read More

Key elements to success in consumer identity management

By Warwick Ashford 01 Nov 2018

Success in consumer identity management is not just about getting the technology right, it is also about keeping in mind the consumer needs, preferences and concerns, says KuppingerCole Read More

In pursuit of agility: empowering the citizen integrator

18 Dec 2017

Agile IT is something that a lot of customers want help with and Erica Langhi, senior solution architect, Red Hat, casts her eye over the current market landscape Read More